Subject of Terms
These Terms and Conditions (hereinafter “Terms”) are applicable to sales of hardware products on the LightbyU.com website (hereinafter “Site”), operated by IPW EUROPE, to any user, previously recorded as ” member “on the Site (hereinafter” Customer “).
By checking the “I have read the terms and conditions” box, the Customer expressly accepts these Terms and Conditions (hereinafter “Terms”).
The client prior to ordering the product, said that the acquisition of the product is not directly related to his professional activity, their acquisition is reserved for personal use from him.
As a consumer, so the customer has specific rights, which would be challenged in the event that the products acquired through the online store would actually related to his professional activity.
He further states have the legal capacity to engage under these terms.
These Terms are subject to change at any time at the sole discretion of IPW EUROPE. Only the Terms in effect at the date of order to the Customer shall be binding.
2. Availability of Products
2.1. Products “Store”
These products are available immediately, within the time specified on the Site, and subject to the indications on the product.
2.2. Products “Atelier”
These products are not immediately available. They are subject to the votes of users and only some of them are held at the end of the selection process.
The customer may, in the selection process, go pre-order the product. If the product is not selected after the selection process, which may not exceed 30 working days from the launch of the product, the customer is reimbursed for its payment by bank transfer, within 15 working days.
It is recalled that, in accordance with Article L.121-20-2 of the French Consumer Code, the right of withdrawal does not apply to these products.
2.3 of the Offer
Products offered for sale on the website LightbyU.com can only be delivered in the French metropolitan territory in member countries of the EU and Switzerland, and regardless of the place of residence of the customer.
3. Ordering products
The Customer can place an order on the Internet LightbyU.com site.
Upon receipt of payment, in accordance with Article 4, the Client will receive an email confirmation of the order, stating the nature and quantity of the products, and the overall price of the order.
For this purpose, it is necessary for the user to take the necessary steps to ensure that the specified email address when ordering works regularly, and that the email sent by LightbyU.com and is not blocked by a mail filtering device. IPW EUROPE can not be held responsible for the fact that this email is cleared by a system of “Spam” type for.
It is recommended the customer to keep this acknowledgment, which is a proof of his order.
IPW EUROPE reserves the right to refuse any order from a customer with whom there is a dispute over payment of a previous order.
4.1. Product price
All product prices are displayed on our website and in euros incl. In case of changes in the VAT rate, the price will automatically change to the due date of the new rate. The final price of the order includes the price of the product, as well as delivery charges.
Although our website is carefully designed, it is possible that the prices on our websites contain errors. IPW EUROPE reserves the right not to respond to a command, in the case of manifest error on the price of the product shown on the website when ordering. In this case, the customer will be automatically refunded by bank transfer within 15 days.
Shipping fees are due for each order placed. The exact amount depends on the location to which the order must be shipped, as well as the content, volume and weight of the products ordered.
The amount of shipping is stated in the “shopping cart” and is subject to the approval of the Customer, the validation of the “basket”.
The Customer may make a simulation of the total value of the order on the site. The amount shown is only an estimate and the price used in the validation of the order has contractual value
Payment of the full price is due upon taking command.
Customers can pay their order:
Or by credit card as offered on the Site.
The Customer warrants to IPW EUROPE it has the necessary authorizations to use the payment card when the order is taken.
Or by any other method of payment indicated on the Website (paypal, billing telephone company, etc.)
5.2 Transaction Security
To ensure the best security guarantees for the settlement of online purchases in our shop, excluding PayPal, IPW EUROPE chose HSBC.
Payment security is based on authentication of the merchant, the confidentiality and integrity of trade.
To ensure this security, HSBC is based on proven techniques of cryptography: All sensitive information is encrypted and only HSBC can treat and maintain the link between the customer’s bank and the IPW EUROPE.
6. Default – Réverve property
The ordered products remain the property of IPW EUROPE until full and final payment of the price by the customer.
IPW EUROPE reserves the right to reclaim the goods ordered in the event of default, including in case of rejection of a check.
In this case and first IPW EUROPE request, Customer agrees to return any unused paid all at his own expense.
7. Command execution and delivery
The order will be executed within the time specified on the Site and on the order confirmation sent by IPW EUROPE.
The times indicated in the confirmation of the order are calculated in working days.
In case of shortage or unavailability of the product ordered, IPW EUROPE undertakes to inform the client as soon as possible by email and to specify a period of availability or an equivalent product at the same price. The customer then has the choice between waiting for the availability of the product, choose the proposed replacement product, or request a refund of the payment, which will take place within a maximum period of 30 days by bank transfer or check, depending on the preference of the customer.
The products are delivered to the address specified by the customer on the order form.
Deliveries are made, as appropriate, by the carrier and / or the messenger the most suitable type of package delivery.
The Customer shall fill carefully when ordering the delivery address and indicate a telephone number where you can be reached during the day. The Client will also learn the best in all fields of the form of delivery.
Neither IPW EUROPE or carrier selected can not be made responsible for a failure to issue due to a lack of precision in the delivery address.
Delivery to the Customer will be carried out by a specialized carrier for parcels particularly bulky or heavy. In this case, the customer will be contacted by email or by phone directly from the carrier so that it can agree on a Appointments livraison.Lors this contact, the Customer must specifically indicate all access difficulties or passing the deliverers might encounter during delivery (even if they have already been posted on the order form).
The smaller packages or lighter guests may be delivered by courier. Customer is asked to specify a delivery address where it is certain that the package will be received at the first delivery (eg: workplace, family or friend, concierge, etc..).
7.3 Reserves on delivery
Upon delivery, the Customer must unpack the product in the presence of the carrier and verify that the delivered product corresponds to the order and that it is not damaged before signing the delivery note.
In case of malfunction or dmg, the customer must refuse the product and record the precise nature of its reservations on the delivery. These reservations must be written, dated, detailed and accompanied by a signature on delivery. In case of abnormality (error or damage) discovered after delivery, the Customer must send its essential to the carrier by registered letter with acknowledgment of receipt, with a copy to IPW EUROPE, within three working days of delivery, in order to preserve the use of IPW EUROPE against the carrier.
Failure to follow this procedure client, no returns will be accepted.
8.1 Right of withdrawal
Pursuant to Article L.121-20 of the Consumer Code, the Customer has a period of seven days, after delivery of the product, to exercise his right of withdrawal without having to give reasons or pay penalties, except, where applicable, the cost of return. . If the deadline expires on a Saturday, Sunday or holiday, the deadline is extended to the next working day at midnight.
This right may only be exercised for “catalog” products. In accordance with Article L.121-20-2 of the French Consumer Code, the right of withdrawal does not apply to products “Atelier”, in the case of customized products.
The Customer shall serve IPW EUROPE his desire to exercise his right of withdrawal by sending, within 7 days indicated above, a letter with AR IPW EUROPE at the address given in the imprint mail.
Following the request of the Customer, IPW EUROPE him forward a number of recovery and offer him to take the property by a specialist courier upon payment of return postage. If the customer accepts it, it will send the invoice for the cost of removing the product by its special courier. IPW EUROPE not proceed with the removal of the product once the payment.
The Customer may also decide to return the product by any conventional means, that is likely to safeguard the integrity of the product.
The product must be in good operating condition and be accompanied accessories and installation instructions possible.
Once returned as provided above product, the Customer will be refunded the price of the product within thirty (30) days maximum from the date of receipt by IPW EUROPE mail application withdrawal.
Products distributed by IPW EUROPE subject of the legal guarantee of conformity for a period of one (1) year. In this period, the Customer has the ability to play the warranty if it finds a fault on its products purchased from IPW EUROPE. To exercise this right, you should contact IPW EUROPE by email via the contact form available on the Site. It will also be sent to IPW EUROPE request by registered letter with acknowledgment of receipt.
In order to give rise to management under the legal guarantee of conformity, failure reported by the Customer shall not be the result:
a normal wear or aging of the article;
an accidental event.
If the above conditions are met, IPW EUROPE will repair the product within 30 days. If this is not possible, IPW EUROPE propose to replace the client product with an equivalent product or to repay in cash or a voucher for the value of the product when ordering.
This warranty does not preclude the exercise by the Client of the warranty for latent defects under section 1641 of the Civil Code.
10. Force majeure
Expressly considered as cases of force majeure, in addition to those usually retained by the jurisprudence of French courts and tribunals:
total or partial strikes, internal or external to the company, blocking of means of transportation or supplies for any reason whatsoever, legal or governmental restrictions, computer failures, including blocking of telecommunications networks including Internet .
The occurrence of a force majeure suspend, at first, by right, the execution of the order.
If after a period of three (3) months, the parties note the persistence of force majeure, the order will be canceled, unless otherwise agreed by both parties.
The records stored in computer systems Site LightbyU.com in reasonable conditions of security will be considered proof of communications, orders and payments between the parties.
The filing of purchase orders and invoices is made on a reliable and durable can be produced as evidence.
The order confirmation sent to the customer by IPW EUROPE, on paper or electronically, proof of the transaction for the customer.
12. Litigation and liability
These Terms are subject to French law, both substantive rules for the rules of form. In case of dispute, the parties will seek to resolve the dispute amicably between them by way of conciliation, mediation, participatory process, or any other form of alternative dispute resolution
It is recalled that, in accordance with Article 2238 of the Civil Code:
“The prescription is suspended from the day after the occurrence of a dispute, the parties agree to use mediation or conciliation or, if a written agreement to the date of the first mediation meeting or conciliation.
The statute of limitations begins to run for a period not less than six months from the date on which either one or both parties or the mediator or conciliator declares that the mediation or conciliation is closed. ”
If for any reason one (or more) of the clauses of these General Terms and Conditions had to be pronounced null and void, unenforceable, void, illegal or unenforceable due to any law, regulation or following a final decision of a competent court, the amendment does not call into question the validity, legality and enforceability of the remaining provisions of these Terms and Conditions and shall not relieve the Customer of the performance of its contractual obligations.
For further information, please write to the following address: email@example.com